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Our Policies

Welcome to The Dream Treks. Please read these Terms & Conditions carefully before booking a trek, expedition, or any adventure activity tours with us. These terms constitute a legally binding agreement between you (the participant) and The Dream Treks (referred to as “we,” “our,” or “us”).

By booking or participating in a trip organized by The Dream Treks, you acknowledge that you have read, understood, and agreed to abide by the following terms.

1. Booking and Registration Process

  • All bookings must be made through our authorized representatives.
  • A participant must be 18 years or older to book a trek. Minors (below 18) must be accompanied by a parent or legal guardian or submit a signed consent form.
  • At the time of booking, a participant must provide accurate personal information and medical history.
  • Your booking is confirmed only after full or partial payment is received and a confirmation email is issued.

2. Payment Policy

  • Advance Payment: A minimum of 30%-50% (as per trek requirement) of the total trek cost is required to reserve a slot.
  • Full Payment: The balance must be paid on the trek start date before starting your trek.
  • Payment Methods: Payments can be made via bank transfer, UPI, online payment gateway, or through authorized representatives.

NOTE: All prices mentioned on our website are applicable only for Indian nationals. For foreign nationals, the pricing may vary due to additional taxes, permits, and other applicable charges. We request our international clients to kindly contact us directly for accurate pricing details.

3. Cancellation Policy

By Participant:

  • 30+ days before the trek: 90% refund of the total amount.
  • 15-30 days before the trek: 50% refund of the total amount.
  • Less than 15 days before the trek: No refund.
  • NO refund will be issued for any booking amount that is less than ₹500.

Note:

  • Refunds will be processed within 7–10 working days after the cancellation is confirmed.
  • No refund will be entertained if the participant leaves the trek midway for personal reasons or is disqualified due to misconduct, unpreparedness, or health issues.

By The Dream Treks:

  • In the event of trek cancellation due to natural calamities, unforeseen weather conditions, or government restrictions, we will provide a voucher/credit note, which can be used for future treks with us. NOTE: Vouchers cannot be redeemed against discounted offers.
  • Cash refunds are not provided in such force majeure situations.

4. Refund and Transfer Policy

  • No refund will be given for unused services or voluntary absence from scheduled activities.
  • Transfer of booking to another individual is not allowed without written approval and verification.
  • If a participant is found unfit or underprepared during the trek, no refund will be issued in case of removal from the group.

5. Health & Fitness Requirements

  • Participants must be physically and mentally fit for high-altitude trekking.
  • Participants are required to disclose any pre-existing medical conditions (asthma, heart problems, diabetes, etc.) to their Trek Leaders before starting the trek.
  • A fitness certificate from a registered medical practitioner may be required for selected treks.
  • The Dream Treks reserves the right to deny participation or continuation on a trek if a participant is found medically unfit or under the influence of alcohol, drugs, or any other substance.

6. Risk Acknowledgment & Liability Waiver

Trekking and adventure sports involve inherent risks, including but not limited to:

  • Harsh weather conditions
  • High-altitude sickness (AMS, HAPE, HACE)
  • Injuries, falls, or accidents
  • Natural disasters

By participating in our treks, you acknowledge these risks and agree that:

  • The Dream Treks, its owners, staff, trek leaders, or any affiliates are not liable for injuries, losses, or damages arising out of or related to participation in our treks.
  • You have voluntarily signed a waiver and undertaken this activity at your own risk.

7. Accommodation and Meals

  • Accommodation is provided in tents/homestays/guesthouses on a triple/quad sharing basis.
  • Accommodation on Double Sharing basis will be separately chargeable.
  • Meals during the trek are vegetarian unless specified otherwise.
  • Special dietary requirements must be communicated in advance but are not guaranteed at all locations.

8. Equipment and Gear

  • The Dream Treks provides common trekking gear (tents, sleeping bags, microspikes, gaiters, etc.) as per the trek requirement.
  • Personal equipment such as trekking poles, headlamps, ponchos, and trekking shoes can be rented in advance.
  • Participants are responsible for maintaining rented gear. Damaged or lost items will incur additional charges.

9. Code of Conduct

Participants are expected to:

  • Follow the instructions of the trek leader and staff at all times.
  • Maintain discipline, respect local customs, and avoid actions that harm the environment or disturb fellow trekkers.
  • Avoid littering, disrespecting locals, or damaging flora/fauna.
  • Any misbehavior or violation of safety protocols can lead to immediate removal from the trek without refund.

10. Itinerary and Changes

  • Itineraries are indicative and subject to change due to weather conditions, terrain, or other uncontrollable factors.
  • The trek leader reserves the right to make last-minute changes to ensure the safety of the group.
  • The Dream Treks is not liable for any loss or inconvenience caused due to itinerary changes.

11. Transport

  • Transport arrangements from base cities (if included in the package) are made in shared vehicles.
  • Delays due to landslides, traffic, or other unforeseen reasons are not our responsibility.
  • Participants are advised to keep buffer time before or after the trek when planning their return journey.

12. Photography & Promotion

  • We may use photos and videos captured during the trek for promotional purposes on our website, social media, or marketing material.
  • If a participant wishes not to be featured, they must inform us in writing before the trek.

13. Communication and Working Hours

  • Our official working days are Monday to Saturday. We are closed on Sundays, and public or government holidays.
  • No invoices, confirmations, or official communications will be processed or issued on non-working days.
  • If a query or payment confirmation is received on a non-working day, and our team is not able to get back to you, in that case our team will review and respond to it on the next working day.
  • We appreciate your patience and understanding regarding response timelines on holidays and weekends.

14. Contact Information

For any queries, concerns, or clarifications, reach out to:

The Dream Treks
Email: thedreamtreks@gmail.com
Phone: +91 9557062166
Website: www.thedreamtreks.com

The Dream Treks