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Our Policies

Welcome to The Dream Treks. Please read these Terms & Conditions carefully before booking a trek, expedition, or any adventure activity tours with us. These terms constitute a legally binding agreement between you (the participant) and The Dream Treks (referred to as “we,” “our,” or “us”).

By booking or participating in a trip organized by The Dream Treks, you acknowledge that you have read, understood, and agreed to abide by the following terms.

1. Booking and Registration Process

  • All bookings must be made through our authorized representatives.
  • A participant must be 18 years or older to book a trek. Minors (below 18) must be accompanied by a parent or legal guardian or submit a signed consent form.
  • At the time of booking, a participant must provide accurate personal information and medical history.
  • Your booking is confirmed only after full or partial payment is received and a confirmation email is issued.

2. Payment Policy

  • Advance Payment: A minimum of 30%-50% (as per trek requirement) of the total trek cost is required to reserve a slot.
  • Full Payment: The balance must be paid on the trek start date before starting your trek.
  • Payment Methods: Payments can be made via bank transfer, UPI, online payment gateway, or through authorized representatives.

3. Cancellation Policy

By Participant:

  • 30+ days before the trek: 90% refund of the total amount.
  • 15-30 days before the trek: 50% refund of the total amount.
  • Less than 15 days before the trek: No refund.
  • NO refund will be issued for any booking amount that is less than ₹500.

Note:

  • Refunds will be processed within 7–10 working days after the cancellation is confirmed.
  • No refund will be entertained if the participant leaves the trek midway for personal reasons or is disqualified due to misconduct, unpreparedness, or health issues.

By The Dream Treks:

  • In the event of trek cancellation due to natural calamities, unforeseen weather conditions, or government restrictions, we will provide a full voucher/credit note, which can be used for future treks with us.
  • Cash refunds are not provided in such force majeure situations.

4. Refund and Transfer Policy

  • No refund will be given for unused services or voluntary absence from scheduled activities.
  • Transfer of booking to another individual is not allowed without written approval and verification.
  • If a participant is found unfit or underprepared during the trek, no refund will be issued in case of removal from the group.

5. Health & Fitness Requirements

  • Participants must be physically and mentally fit for high-altitude trekking.
  • Participants are required to disclose any pre-existing medical conditions (asthma, heart problems, diabetes, etc.) to their Trek Leaders before starting the trek.
  • A fitness certificate from a registered medical practitioner may be required for selected treks.
  • The Dream Treks reserves the right to deny participation or continuation on a trek if a participant is found medically unfit or under the influence of alcohol, drugs, or any other substance.

6. Risk Acknowledgment & Liability Waiver

Trekking and adventure sports involve inherent risks, including but not limited to:

  • Harsh weather conditions
  • High-altitude sickness (AMS, HAPE, HACE)
  • Injuries, falls, or accidents
  • Natural disasters

By participating in our treks, you acknowledge these risks and agree that:

  • The Dream Treks, its owners, staff, trek leaders, or any affiliates are not liable for injuries, losses, or damages arising out of or related to participation in our treks.
  • You have voluntarily signed a waiver and undertaken this activity at your own risk.

7. Accommodation and Meals

  • Accommodation is provided in tents/homestays/guesthouses on a triple/quad sharing basis.
  • Accommodation on Double Sharing basis will be separately chargeable.
  • Meals during the trek are vegetarian unless specified otherwise.
  • Special dietary requirements must be communicated in advance but are not guaranteed at all locations.

8. Equipment and Gear

  • The Dream Treks provides common trekking gear (tents, sleeping bags, microspikes, gaiters, etc.) as per the trek requirement.
  • Personal equipment such as trekking poles, headlamps, ponchos, and trekking shoes can be rented in advance.
  • Participants are responsible for maintaining rented gear. Damaged or lost items will incur additional charges.

9. Code of Conduct

Participants are expected to:

  • Follow the instructions of the trek leader and staff at all times.
  • Maintain discipline, respect local customs, and avoid actions that harm the environment or disturb fellow trekkers.
  • Avoid littering, disrespecting locals, or damaging flora/fauna.
  • Any misbehavior or violation of safety protocols can lead to immediate removal from the trek without refund.

10. Itinerary and Changes

  • Itineraries are indicative and subject to change due to weather conditions, terrain, or other uncontrollable factors.
  • The trek leader reserves the right to make last-minute changes to ensure the safety of the group.
  • The Dream Treks is not liable for any loss or inconvenience caused due to itinerary changes.

11. Transport

  • Transport arrangements from base cities (if included in the package) are made in shared vehicles.
  • Delays due to landslides, traffic, or other unforeseen reasons are not our responsibility.
  • Participants are advised to keep buffer time before or after the trek when planning their return journey.

12. Photography & Promotion

  • We may use photos and videos captured during the trek for promotional purposes on our website, social media, or marketing material.
  • If a participant wishes not to be featured, they must inform us in writing before the trek.

13. Communication and Working Hours

  • Our official working days are Monday to Saturday. We are closed on Sundays, and public or government holidays.
  • No invoices, confirmations, or official communications will be processed or issued on non-working days.
  • If a query or payment confirmation is received on a non-working day, and our team is not able to get back to you, in that case our team will review and respond to it on the next working day.
  • We appreciate your patience and understanding regarding response timelines on holidays and weekends.

14. Contact Information

For any queries, concerns, or clarifications, reach out to:

The Dream Treks
Email: thedreamtreks@gmail.com
Phone: +91 9557062166
Website: www.thedreamtreks.com

The Dream Treks